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RMA process
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| In order to obtain service
on your equipment, an RMA number must be obtained from Nietzsche
Enterprise Co., Ltd. The product must be correctly identified
and returned within 15 days of the time the RMA request number
was issued. In order for the RMA process to run smoothly, customers
must follow below procedure: |
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RMA Procedure |
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| 1.1
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Fill out RMA
request form online from
An RMA number will be assigned and sent to the customer.
It is the customer's responsibility to fully identify
the original purchase information of the product that
is required on the RMA request form. Any missing information
on the request form may result in rejection of the RMA
request or delay. |
| 1.2 |
All items arriving at Nietzsche Enterprise Co., Ltd
without a valid RMA number are automatically refused. |
| 1.3 |
After obtaining the RMA number, you will need to send
the package to Nietzsche Enterprise Co., Ltd, shipping
prepaid and insured. The RMA number must be marked on
the outside of the shipping box (not the product carton
box). |
| 1.4 |
No package will be accepted if it is shipped "COD"
(Cost on Delivery) or "Freight Collect" |
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Packing Instructions |
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| 2.1
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Package the unit safely, preferably using the original
box and packing materials. Please ensure that your product
is shipped fully insured in the original packaging or
equivalent. This warranty will not apply where the product
is damaged due to improper packaging. |
| 2.2 |
Include the following: |
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| a.
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The RMA Form fill out completely with RMA number
confirmed and issued by Nietzsche Enterprise Co.,
Ltd. RMA Number clearly marked on the outside of
the box(s) |
| b. |
A return address where the unit can be shipped
back. Post office mail boxes are not acceptable |
| c. |
A contact telephone number where you can be reached
during work hours. |
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DOA (Defect on Arrival)
Return |
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| 3.1 |
DOA (defect on arrival) product must be back within
seven (7) days of receipt along with its original contents,
packaging materials and a valid RMA number. |
| 3.2 |
Products which are incomplete or show signs of abuse
or misuse will not be accepted. |
| 3.3 |
Refer to the RMA Process to ship out DOA products. |
| 3.4 |
Nietzsche Enterprise Co., Ltd will not consider our
products as DOA past fifteen (15) days from date of arrival. Consequently, such items will be handled
in accordance with the standard warranty. |
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Shipping Cost |
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| 4.1 |
The customer is responsible for all incoming shipment
costs, and we pay the outbound shipping costs back to
the customer. |
| 4.2 |
All replacement/repaired products are shipped by air parcel or EMS. If a rush shipment is requested,
the cost of shipment upgrade must be paid by the customer
or by using customer’s freight account number. |
| 4.3 |
Customers will be liable for loss or damages caused
by their shipping carrier. |
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| Please
ship to Nietzsche Enterprise Co., Ltd if you have purchased
our products directly from us. Contact your local distributor
if you have obtained our products from them. |
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Important Notice |
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| 5.1 |
Nietzsche Enterprise Co., Ltd returns each product with
a simple repair record. For a failure report or analysis,
please contact with RMA window, an extra charge may be
occurred also. |
| 5.2 |
For a customer's reference, out-of-warranty repairing
charge is as follows:
Minimum $70/hour plus component cost and freight cost
for systems or boards. Service charge is variable based
upon the actual material cost to replace missing or modified
parts back to their original factory condition. |
| 5.3 |
If, after consulting with this Guideline, you have
more questions regarding our warranty, repair and return
policies, please do not hesitate to contact us. |
| 5.4 |
Nietzsche Enterprise Co., Ltd reserves the right to
change this policy without advance notice. |
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Tel +886-2-2223-1118 
Fax +886-2-2223-5333
